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Shipping:
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Continental United States
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The following shipping rates apply:
| $15.00 and under | | $ | 6.95 |
| $15.01 to $30.00 | | $ | 7.95 |
| $30.01 to $50.00 | | $ | 10.95 |
| $50.01 to $75.00 | | $ | 12.95 |
| $75.01 to $100.00 | | $ | 15.95 |
| $100.01 to $135.00 | | $ | 17.95 |
| $135.01 to $250.00 | | $ | 21.95 |
| > $250.00 | | $ | 24.95 |
Add $5.95 to the above shipping table for deliveries to Alaska, Hawaii, and US territories. All international deliveries please add a flat $30.
Your order should ship in 10-15 business days. Please note your order may arrive in separate boxes as we often use different distribution centers.
This will NOT increase your shipping charges.
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Returns & Refunds:
Returns
Within 30 days of receipt you may return most items purchased in our store for a full product refund. Please note shipping and handling is non-refundable unless the product was damaged or the wrong product was sent to you. We will also pay the return shipping if the error was ours.
If the item you are returning was a gift, please enclose the name and e-mail address of the person who sent you the gift along with the reason for the return. We cannot exchange items unless they are defective or damaged. We cannot accept items that are returned more than 30 days after their confirmed delivery, are not in their original condition and packaging, or are missing parts. We cannot accept returns on any media (CD, Cassette, Video, DVD, Software, etc.) that have had the protective plastic wrap damaged or removed or if the security seal is broken. Only food in its original and unopened packaging is returnable. Earrings and body jewelry are not returnable.
Packing and Sending Your Return:
1. Pack the items along with the packing slip (receipt) securely in a box. Your order number MUST be included with the return to get your refund.
2. Mail the package to:
AFF Shop Returns
c/o Nonprofit Business Solutions
2701 Centerville Rd.
Wilmington, DE 19808
We recommend that you use a shipper with delivery confirmation to ensure your package is received and your refund processed.
Refunds
Refunds will be made via your original payment method. Credit card refunds will be made within 10 business days of receiving and approving your return. You will see this credit on your credit card statement. Checks will be mailed to the billing address on the original order along with a cover letter specifying the return details.
We can only refund shipping cost if the return is a result of our error or if the product was received damaged.
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| To order by phone - 24 hours a day 7 days a week:
U.S. and Canada: 1-800-496-5629
You can also use our printable Order Form (22 KB  PDF file)
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