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You can also use our Printable
Order Form
(98 KB  PDF file)
or call 1-800-496-5629 (24 hours a day 7 days a week)
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Q: Is my personal and credit card information safe?
A: All of the information that you provide is used to process your order or to communicate with you in the event of a question or problem concerning your order. We use the latest secure socket layer (SSL) protocol to encrypt all sensitive credit card and personal information. We have security measures in place that protect the loss, misuse or alteration of the information that is under our control. Physical security measures include a firewall to protect unauthorized access to our database servers. Access behind the firewall is controlled via passwords. Passwords are stored in one-way encrypted format and are never decrypted.
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Q: Can I place an order over the phone?
A: Yes. You can place orders 7 days a week 24 hours a day by calling customer service at 800-496-5629. You can also use our Request Callback feature and a customer service person will call you back and take the order.
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Q: Can I mail in an order?
A: Yes. Please download our mail order form off our website. If you do not have access to the web please make sure you include: Item number, size, color, quantity, shipping address, and payment information. Please make checks payable to American Forest Foundation and ensure you include the applicable shipping charges (see table below). Please make sure to provide a phone number or e-mail address so that we can contact you if we have any questions.
Please mail orders to:
American Forest Foundation
c/o Nonprofit Business Solutions
2701 Centerville Rd.
Wilmington, DE 19808
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Q: Can I fax my order?
A: Yes. Please print the order form (available below) and fax your order form to 877-687-4878. Please note payment method must be Visa or MasterCard.
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Q: Can I pay for an order and have it shipped to a different address?
A: Yes. When you complete your purchase you can choose where you want the package delivered.
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Q: How and when is my order shipped?
A: Your order should ship in 10-15 business days. Please note your order may arrive in separate boxes as we often use different distribution centers. This will NOT increase your shipping charges.
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Q: How much does shipping cost?
A: The following shipping rates apply:
| $15.00 and under | | $ | 6.95 | | $15.01 to $30.00 | | $ | 7.95 | | $30.01 to $50.00 | | $ | 10.95 | | $50.01 to $75.00 | | $ | 12.95 | | $75.01 to $100.00 | | $ | 15.95 | | $100.01 to $135.00 | | $ | 17.95 | | $135.01 to $250.00 | | $ | 21.95 | | > $250.00 | | $ | 24.95 |
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Q: Can I make special shipping arrangements?
A: Yes, please call 800-496-5629. Overnight and express delivery can be arranged. Please note additional fees will apply.
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Q: How do I use my coupon or promotional code?
A: During the secure check out you will see a box where you can enter your coupon or promotional code. The total purchase price will be recalculated based on the value of the coupon or promotional code.
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Q: Can I speak to a live person?
A: Yes. You can call customer service at 800-496-5629 24 hours a day 7 days a week. Or you can use our "Request Callback" feature and we will call you back when it is convenient for you.
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Q. Can I Buy A Gift Certificate?
A. No. We currently do not sell store gift certificates.
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Q. How do I return a product?
A. Within 30 days of receipt you may return most items purchased in our store for a full product refund. Please note shipping and handling is non-refundable unless the product was damaged or the wrong product was sent to you. We will also pay the return shipping if the error was ours.
If the item you are returning was a gift, please enclose the name and e-mail address of the person who sent you the gift along
Packing and Sending Your Return:
1. Pack the items along with the packing slip (receipt) securely in a box. Your order number MUST be included with the return to get your refund.
2. Mail the package to:
American Forest Foundation Returns
c/o Dart Warehouse Corporation
1835 Ferry Rd.
Naperville, IL 60563
We recommend that you use a shipper with delivery confirmation to ensure your package is received and your refund processed.
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